Privacy Policy

1. Who We Are

SmartOps is a marketing technology agency that provides done-for-you websites, CRM, automation, and lead-generation services to local businesses. Our platform is built on top of third-party software (including GoHighLevel) and integrates with payment, communication, and advertising providers.

Contact: SmartOps
Email: kdavis72490@gmail.com
Location: Thousand Oaks, California, USA

2. Information We Collect

We collect information in the following ways:

Information you provide directly:

• Name, email address, phone number, and business details when you fill out a contact or lead form on getsmartops.io
• Account information (login credentials, billing details, business information) when you sign up as a client
• Payment information processed through our payment provider (Stripe). We do not store full credit card numbers on our servers.
• Any messages, files, or communications you send to us

Information collected automatically:

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, referring URL, clicks)
• Cookies and similar tracking technologies (see Section 7)

Information collected on behalf of clients:

• If you are an end customer of one of our clients (e.g., a homeowner submitting a lead form on a SmartOps-built client website), we may process your information on behalf of that client. In those cases, the client is the data controller and SmartOps acts as a data processor. The client's own privacy policy governs how your data is used.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Services
• Process payments and manage billing
• Communicate with you about your account, support requests, and service updates
• Send marketing communications about SmartOps (you can opt out at any time)
• Improve our website, platform, and offerings
• Detect, prevent, and address fraud, abuse, or security issues
• Comply with legal obligations

4. SMS and Email Communications

By providing your phone number or email address, you consent to receive communications from SmartOps related to your inquiry, account, or services. Message and data rates may apply for SMS. You can opt out of marketing SMS at any time by replying STOP, and opt out of marketing emails by clicking the unsubscribe link in any email.

Transactional communications (billing, service notifications, security alerts) may still be sent even if you opt out of marketing messages.

We do not sell or share your phone number or SMS opt-in data with third parties for their marketing purposes.

5. How We Share Information

We do not sell your personal information. We share information only in the following circumstances:

• Service providers: With third-party vendors who help us operate the Services, including GoHighLevel (CRM and platform infrastructure), Stripe (payment processing), Google (analytics and authentication), Meta (advertising), and email/SMS delivery providers. These vendors are contractually obligated to protect your information.
• Legal compliance: When required by law, subpoena, court order, or to protect the rights, property, or safety of SmartOps, our clients, or others.
• Business transfers: In connection with a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.
• With your consent: Any other sharing will be done with your explicit permission.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including encryption in transit, access controls, and secure third-party infrastructure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking

We use cookies and similar technologies to remember your preferences, analyze site traffic, and improve your experience. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

We may also use third-party analytics tools (such as Google Analytics) and advertising pixels (such as the Meta Pixel) to understand site usage and serve relevant ads.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications
• Opt out of the sale or sharing of personal information (California residents)
• Lodge a complaint with a data protection authority

To exercise these rights, contact us at kdavis72490@gmail.com. We will respond within the timeframes required by applicable law.

California Residents: Under the California Consumer Privacy Act (CCPA), you have specific rights regarding your personal information. We do not sell personal information as defined under the CCPA. You can request disclosure of the categories of information we collect and how we use it by contacting us at the email above.

9. Data Retention

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.

10. Children's Privacy

Our Services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.

11. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any information.

12. International Users

SmartOps is based in the United States. If you access our Services from outside the U.S., your information will be transferred to and processed in the United States, which may have different data protection laws than your country of residence.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Material changes will be communicated via email or a prominent notice on our website. Your continued use of the Services after changes constitutes acceptance of the updated policy.

14. Contact Us

For questions, concerns, or requests related to this Privacy Policy, contact us at:

SmartOps
Email: kdavis72490@gmail.com
Address: Thousand Oaks, CA